White-label, co-managed, and fully managed support solutions for software companies and MSPs that need scalable, accountable, expert application management. Critical support, continuity, and evolution for the platforms your business still depends on.
Champion1 partners with software companies and MSPs to deliver scalable, reliable, and expertly managed application support. Whether you need white-label support, escalation handling, documentation, training, or end-to-end application management, we act as an extension of your team to enhance customer experience and strengthen your operational capabilities.
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Champion1 provides scalable, high-quality support and operational enablement for software companies, SaaS platforms, MSPs, and IT service providers. We become an extension of your team, delivering white-label support, co-managed programs, application administration, documentation, training resources, and integration assistance - giving your customers a seamless, responsive experience without increasing internal workload.
For software companies, we help you scale confidently by handling support operations, onboarding, documentation, and troubleshooting so your developers can stay focused on product growth.
For MSPs, we bridge the gap between infrastructure and application support, managing the software layer, coordinating with vendors, and improving overall service delivery and accountability.
No matter the model, our partnership enhances your support capabilities and strengthens customer satisfaction.
Software companies and MSPs often face the same challenge from different angles: customers rely on applications and integrations far beyond what internal teams have the time, expertise, or capacity to support. Early-stage and scaling SaaS companies may lack mature support operations, documentation, or structured onboarding; MSPs and ITSPs may manage infrastructure flawlessly but draw the line at the applications themselves.
Champion1 fills that gap by acting as a seamless extension of your organization - providing high-quality support, application management, documentation, and operational infrastructure that strengthens your customer experience and reduces internal strain.
We offer flexible models: white-label support, co-managed escalation programs, regional or full-service Tier 1 and Tier 2 coverage, application admin and configuration services, knowledgebase and training content creation, guided platform tours, integration support, and strategic consulting for support practice development. Whether you need help supporting multiple customer applications under one umbrella, or you want a full support layer for your own software product, we bring the expertise, scalability, and accountability required to deliver consistent, high-value outcomes.
With Champion1 as your partner, you can scale without adding headcount, eliminate gaps between infrastructure and application support, streamline customer interactions, and build support systems that grow with your business. Our goal is simple: to help you improve response times, increase customer satisfaction, reduce operational load, and deliver a more reliable, frictionless experience across every touchpoint.
White-Label and Co-Managed Support
Tier 1 and Tier 2 coverage, escalation workflows, and customer-facing support delivered seamlessly under your brand or alongside your internal team.
Application Administration & Configuration
Hands-on management of the software platforms your customers rely on - setup, updates, troubleshooting, workflows, permissions, integrations, and more.
MSP/ITSP Alignment & Gap Coverage
We take on all application-layer support so MSPs can focus on infrastructure, while we manage software issues, vendor coordination, updates, and multi-app support.
Support Infrastructure Development
Building or improving support practices - ticketing workflows, SLA structures, escalation paths, QA, KPIs, documentation, customer communications, and more.
Documentation, Knowledgebases & Guided Tours
Creation of platform guides, help articles, customer onboarding tools, video walkthroughs, and structured training materials.
Integration & Automation Support
Assistance with connecting your application to customer systems, troubleshooting third-party integrations, and supporting more complex customer environments.
Feature Vote Systems, Changelogs & Release Support
Helping manage product updates, customer feedback loops, release communications, and structured rollout processes.
Regional Support Extensions
Coverage for specific time zones, countries, or regions where your internal team may not have presence or staffing.
Whether you're early-stage, scaling, or expanding into new markets, Champion1 strengthens your support ecosystem so you can focus on building the product - not managing support fires.
Champion1 removes the application-layer burden so MSPs can focus on infrastructure, cybersecurity, devices, and networks - while offering customers a more complete service.
With the majority of businesses today operating with critical software tools, both software companies and MSPs face growing pressure to deliver seamless, high-quality support across increasingly complex applications and customer environments.
Early-stage and scaling SaaS companies often don’t have the internal resources to manage Tier 1–2 support, documentation, onboarding systems, guided tours, or integration troubleshooting - yet customers expect mature, responsive support from day one.
Meanwhile, MSPs and IT service providers excel at infrastructure, cybersecurity, and device management, but are frequently pulled into application-layer issues they are not resourced to handle. This creates delays, backlogs, fragmented responsibility, and unnecessary stress across your team and your customers.
By partnering with Champion1, organizations gain a structured, consistent, and scalable support function that aligns with their goals. We help software companies operate with the polish and responsiveness of a much larger team, while giving MSPs a way to offer complete end-to-end support without expanding beyond their core strengths.
With white-label support options, co-managed escalation programs, knowledgebase development, application administration, and integration support, we reduce operational friction, improve customer outcomes, and allow your internal teams to focus on what they do best - building great products or delivering exceptional infrastructure services.
A strong support partnership is not just about handling tickets. It is about enabling growth, improving customer loyalty, strengthening your operational backbone, and ensuring your support layer evolves alongside your product, platform, or service offerings. Champion1 provides the expertise, continuity, and accountability that help tech companies scale sustainably and MSPs deliver a unified, high-quality customer experience without increasing headcount or complexity.
Lower operational overhead and eliminate the cost of building or maintaining specialized support teams.
Gain structured documentation and continuity, reducing key-person risk and dependency on tribal knowledge.
Ensure customers get correct, reliable answers supported by deep cross-platform expertise.
Accelerate growth and customer acquisition with a stronger, more dependable support backbone.
Create clarity across all support channels, leading to higher trust and improved customer lifetime value.
Deliver mature support from day one without hiring or building a large internal team.
Offload Tier 1–2 support and escalations, freeing engineers to focus on development, QA, and product roadmap.
Improve customer satisfaction and retention through faster response times and structured SLAs.
Gain white-label support infrastructure including training, documentation, release notes, guided tours, and knowledgebases.
Support customers' real environments, including integrations, workflows, and multi-tool configurations.
Scale sustainably with support capacity that grows alongside your user base.
Eliminate application-layer headaches while staying focused on infrastructure, security, and devices.
Offer expanded service capability (app support, configuration, workflow assistance) without new in-house specialists.
Centralize multi-application support under one trusted partner, simplifying operations and accountability.
Reach out for a conversation about how Champion1 can increase efficiency, clarity, and ROI across your entire stack.
