How We Work

Flexible Engagement Models Designed Around Your Business

At Champion1, we believe every business deserves expert application support - no matter the size, stage, or complexity of your software stack. Our engagement models are built on flexibility and accessibility, giving you the freedom to start small, scale as needed, and shift programs as your needs evolve. Whether you rely on a single mission-critical platform or dozens of applications, we support and manage your environment end to end while driving optimization, risk reduction, performance improvements, and meaningful ROI.

We don’t simply “support software.” We enhance it. We improve usability and adoption, strengthen workflows, eliminate waste, reduce operational risk, ensuring your systems evolve with the business rather than hold it back.

On-Demand Champions (Starter)

Perfect for occasional support, audits, troubleshooting, and one-off projects. Pay only when you need help - no contracts, no commitments. Ideal for teams exploring a partner, or with unpredictable needs.

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FlexBlox

A flexible program that blends the benefits of a retainer with cost control. Choose allocations of hours that roll with your priorities, supported by optional terms and structured response commitments. Great for growing teams or multi-app environments that want predictable spend without fixed limits.

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Champion1+

Our flagship unlimited program - comprehensive end-to-end management, support, integrations, configuration, testing, documentation, training, and strategic guidance for your application(s) under one consistent monthly fee. This is your full-service champion for everything from roadmapping to daily support.

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Custom Programs

Tailored for businesses with unique workflows, multi-system environments, large-scale modernization needs, internal champions, or evolving stacks. We design a structured plan that makes sense now and grows with you - ensuring continuity, clarity, and operational stability long-term.

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More Than Support - A Complete System for Software Success

Your software ecosystem doesn’t operate in isolation, and neither do we. Our approach looks at the entire lifecycle of your applications - from configuration and adoption to integrations, workflows, training, security, and performance. We consider business continuity, compliance, usability, team capacity, change management, and data quality to ensure your tools actually enable growth rather than create friction.

Our teams blend product expertise, engineering depth, documentation excellence, and operational thinking to keep your environment healthy and evolving. Whether stabilizing a legacy system, optimizing a critical LOB tool, centralizing data, or building long-term roadmaps, we act as a trusted extension of your team - accountable, proactive, and fully aligned with your goals.

And because our engagement models move with your business, you can shift between streams as your software stack matures, your internal team grows, or your operational needs change.

  • Reducing wasted spend from underused or poorly configured SaaS tools
  • Increasing adoption, usability, and operational consistency
  • Shortening ticket resolution times and eliminating recurring issues
  • Strengthening security posture and lowering risk exposure
  • Improving system uptime and reliability
  • Removing data silos and unlocking real-time visibility
  • Improving workflows and reducing manual effort
  • Supporting better decision-making with clearer data and documentation
  • Extending the lifespan of existing tools and deferring costly replacements
  • Establishing continuity and eliminating “key person” risk