Frequently asked questions

We support nearly every type of business application - including SaaS platforms, packaged software, legacy systems, custom builds, trade-specific tools, open-source solutions, and multi-app workflows. If your software isn’t listed on our Supported Solutions page, chances are we can still manage it.

We offer structured SLAs, extended support hours, and multiple support channels including email, phone, chat, and ticketing. Response times vary by engagement level, but all clients receive timely, accountable support that aligns with their operational needs.

No - we offer flexible engagement models. You can choose from unlimited Champion1+ retainers, FlexBlox hour bundles, pay-as-you-go adhoc services, or fully custom programs designed around your systems, team, and growth plans.

Absolutely. Many businesses rely on us as an extension of their MSP, filling the gap between infrastructure support and application-level support. We can coordinate with your IT provider, your software vendors, and your internal teams to create a seamless support ecosystem.

That’s where we excel. We work with legacy systems, custom applications, industry-specific tools, and complex multi-system environments. Whether you need stabilization, documentation, integrations, modernization, or ongoing management, we can take full ownership and reduce your internal risk.