Our Services

We go beyond simple support. Champion1 becomes your partner in managing and evolving the tools that run your business - from CRMs and ERPs to custom platforms and integrations. With flexible engagement models and deep cross-platform knowledge, we help you get more from your applications at every stage of growth.

Software Support & Management

From popular SaaS tools and business software suites, to legacy solutions, centralized frontends and more.

Support & Maintenance
Consulting & Management
Integrations
Configuration & Extensions

Custom Application Management

We centrally manage your in-house software, whatever its current state - and whoever built it.

MEAN/MERN Applications
LAMP Stack
Custom Portals & Applications
Java & Python
Mobile Apps

Web & E-Commerce Management

We focus on your platforms so that you can focus on your business. Leverage our deep digital experience to grow and optimize.

Website Management & Maintenance
E-Commerce Management
PWAs
Open Source Solutions

Training & Knowledge Systems

Develop in-house Platform Champions with our comprehensive training solutions and AI-enhanced knowledge systems.

Product Training
Documentation
Platform Audits & Updates
Internal Support Infrastructure
Level2 Support & Management Programs

Legacy Platform Management

Reliable, structured support for your aging, custom, or niche systems. We stabilize, document, secure, and evolve your legacy platforms so they remain safe, functional, and aligned with your business while you prepare for the future.

Risk Mitigation
Documentation
Platform Audits & Updates
Roadmapping
Lifespan Improvement
Integrations
Support & Management Programs

Partnerships

For software companies looking to enhance support operations through strategic partnerships, or MSP/ITSPs looking for a trusted application support partner for key customer LoBs.

Software Companies
MSP/ITSPs
SaaS Brands

90%

First-Contact Resolution Rate - most issues are solved in the first interaction.
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<1h

Upper average initial response time, with 88.6% of tickets responded to in less than 30 minutes.
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100%

Platform and vendor agnostic. We work only for you, free of bias, and focused on your ROI.
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85%+

Average reduction in software-related downtime.
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Our team proudly supports more than 300 commercial software products and 40+ core programming languages and frameworks. With 20+ years experience in software development, management, consulting and architecture - we can confidently manage even your custom and legacy applications under one roof. Meet Champion1.
Why Choose Image

MSPs and ITSPs trust Champion1 to close the gap between infrastructure and business applications. We bring deep multi-platform expertise, flexible support models, and a completely vendor-neutral approach, empowering you to deliver holistic service without added complexity. Together, we help clients work faster, smarter, and more connected.

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Frequently asked questions

Choosing the right partner to manage your business applications is a big decision. These FAQs cover the most common questions about how we work, what we support, and what you can expect when you partner with Champion1 - so you can move forward with clarity and confidence.

01.

What types of companies do you work with?

Our flexible engagement options enable us to work with businesses of virtually any size and stage, however, we are often the strongest fit for companies with 15 to 99 employees and a mature tech stack.

02.

What services do you offer?

We offer comprehensive "end-to-end" services around SaaS, commercial software and custom solutions - from consulting, scoping and project management disciplines to development, configuration, integrations, documentation, training and platform administration - we fully manage the solutions we take on.

03.

What industries do you specialize in?

We specialize in manufacturing, distribution, logistics and warehousing, service-based businesses and trades, construction and engineering, multi-location businesses (i.e. franchises), but also work with a range of other business types effectively.

04.

Can you work alongside our existing IT team or MSP?

Absolutely. We frequently partner with IT service providers and internal IT teams to cover the “application layer” (many seek us out for this), as this is where most support gaps exist. We complement their network and infrastructure expertise by managing the software, integrations, and user support they often don’t have bandwidth or specialization for. The result is a seamless, collaborative experience for your end users and leadership teams.

05.

What makes Champion1 different from an IT provider or software vendor?

Most IT providers focus on networks, security, and hardware - not on the everyday business applications that drive your operations. Champion1 specializes exclusively in managing, supporting, and integrating the software your teams actually use to get work done. We don’t sell licenses or take vendor commissions, so our guidance is completely objective. We work for you, not for the software companies, ensuring every tool, workflow, and integration truly serves your business goals.

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