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Our Services

We go beyond simple support. Champion1 becomes your partner in managing and evolving the tools that run your business - from CRMs and ERPs to custom platforms and integrations. With flexible engagement models and deep cross-platform knowledge, we help you get more from your applications at every stage of growth.

application consulting services

Software Support & Management

From popular SaaS tools and business software suites, to legacy solutions, centralized frontends and more.

Support & Maintenance | Consulting & Management | Integrations | Configuration & Extensions
software integration services

Custom Application Management

We centrally manage your in-house software, whatever its current state - and whoever built it.

MEAN/MERN Applications | LAMP Stack | Java, Python & C# | Custom Portals and Applications | Mobile Apps & PWAs
application support services

Web & E-Commerce Management

We focus on your platforms so that you can focus on your business. Leverage our deep digital experience to grow and optimize your business and the tools that you rely on.

Website Management and Maintenance | E-Commerce Management | PWAs | Payment Solutions | Open Source
system optimization consulting

Training & Knowledge Systems

Develop in-house Platform Champions with our comprehensive training solutions and AI-enhanced knowledge and process systems.

Product Training | Documentation | Platform Audits and Updates | Internal Support Infrastructure | Layer2 Programs
business application management

Legacy Platform Management

Reliable, structured support for your aging, custom, or niche systems. We stabilize, document, secure, and evolve your legacy platforms so they remain safe, functional, and aligned with your business while you prepare for the future.

Risk Mitigation | Documentation | Platform Audits and Updates | Roadmapping | Lifespan Improvement | Integrations | Migrations | Support and Management Programs
application lifecycle services

Partnerships & Additional Programs

For software companies looking to enhance support operations through strategic partnerships or consulting programs, or MSP/ITSPs looking for a trusted application support partner for key customer LoBs.

Software Companies | SaaS Brands | MSPs and ITSPs | IT Consultancies | Franchise Organizations


90%

First-Contact Resolution Rate - most issues are solved in the first interaction.

<1h

Upper average initial response time, with 88.6% of tickets responded to in less than 30 minutes.

100%

Platform and vendor agnostic. We work only for you, free of bias, and focused on your ROI.

85%+

Average reduction in software-related downtime.

Our team proudly supports more than 300 commercial software products and 40+ core programming languages and frameworks. With 20+ years experience in software development, management, consulting and architecture - we can confidently manage even your custom and legacy applications under one roof. Meet Champion1.

MSPs and ITSPs trust Champion1 to close the gap between infrastructure and business applications. We bring deep multi-platform expertise, flexible support models, and a completely vendor-neutral approach, empowering you to deliver holistic service without added complexity. Together, we help clients work faster, smarter, and more connected.

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Frequently asked questions

Choosing the right partner to manage your business applications is a big decision. These FAQs cover the most common questions about how we work, what we support, and what you can expect when you partner with Champion1 - so you can move forward with clarity and confidence.


Our flexible engagement options enable us to work with businesses of virtually any size and stage, however, we are often the strongest fit for companies with 15 to 99 employees and a mature tech stack.

We offer comprehensive "end-to-end" services around SaaS, commercial software and custom solutions - from consulting, scoping and project management disciplines to development, configuration, integrations, documentation, training and platform administration - we fully manage the solutions we take on.

We specialize in manufacturing, distribution, logistics and warehousing, service-based businesses and trades, construction and engineering, multi-location businesses (i.e. franchises), but also work with a range of other business types effectively.

Absolutely. We frequently partner with IT service providers and internal IT teams to cover the “application layer” (many seek us out for this), as this is where most support gaps exist. We complement their network and infrastructure expertise by managing the software, integrations, and user support they often don’t have bandwidth or specialization for. The result is a seamless, collaborative experience for your end users and leadership teams.

Most IT providers focus on networks, security, and hardware - not on the everyday business applications that drive your operations. Champion1 specializes exclusively in managing, supporting, and integrating the software your teams actually use to get work done. We don’t sell licenses or take vendor commissions, so our guidance is completely objective. We work for you, not for the software companies, ensuring every tool, workflow, and integration truly serves your business goals.

software management and support

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Our team will get in touch within one business day. 

SMB software support

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Call us: 647-373-9770
Email us: info@champion1.ca

104 Crockford Blvd.
Toronto, ON M1R3C3